Terms

The service

Slow Kraków with Hanna (“we”) plans private trips in Kraków and its surroundings: we design your days, advise you, make bookings in your name, give you a trip app and stay available on chat during your trip. We do not sell package holidays: the contracts for hotels, transport, tickets, guides and restaurants are between you and those providers, on their terms.

Fee and quote

Our planning fee is a fixed amount per trip day for the group size agreed (see the prices on this website). After the free video call you receive a written quote. Prices are in euros and include any VAT due.

Payment

To start planning we ask 50% of the fee. The rest, together with tickets and guided visits that must be paid in advance (at exactly their price, without margin), is invoiced when your plan is ready and paid before the trip. Hotels, meals, drivers and other services you pay directly to the providers.

Changes

Changes to the plan before and during your trip are included. If a provider charges for a change or cancellation, that cost is yours, at cost price.

Cancellation

If you cancel before we start planning, we refund everything. After we start, the deposit covers the work done and is not refunded. After your plan is delivered the full fee is due. Prepaid tickets follow the provider’s own cancellation rules; we pass on any refund we receive.
If you are a consumer, you have 14 days to withdraw from the planning contract. By asking us to start within those 14 days, you agree to pay for the work already done if you withdraw, and you lose the right to withdraw once the service is fully delivered.

Our responsibility

We plan with care and choose providers we trust, but we are not responsible for how third parties perform their services, nor for events outside our control (weather, strikes, closures, illness). Our liability is limited to the amount of our planning fee. We strongly recommend travel insurance.

Complaints

Tell us as soon as something isn’t right, ideally during the trip, so we can fix it. Written complaints go to [email protected]; we reply within 14 days. EU consumers can also use the EU online dispute resolution platform.

Law

Polish law applies, without taking away the protection that the law of your country of residence gives you as a consumer.